I switched over to Google’s Gmail about a year and a half ago from Yahoo! Mail, mostly because I wanted a change. I’m on Gmail about half of the time now, while the other half of the time I use Microsoft Outlook 2003.
I like Google. I have great faith in their ability to bring new technology to the masses in an intuitive, highly functional package. Google Maps quickly supplanted MapQuest as my street directory of choice when it came out. And I’ve got high hopes for Writely, an online word processing application that Google bought earlier this year and promptly rechristened Google Docs & Spreadsheets.
So why is Gmail so irritating?
Gmail should be a slam-dunk for Google. After all, I can build a simple POP3 application on a ColdFusion web server in a couple of hours, and that includes time for me to consult the Macromedia documentation to fix my mangled CFML syntax. I’m not saying that that’s all there is to it, of course. (If you want to see a ColdFusion-based application gone horribly awry, look at all the flaws in MySpace.) But I don’t have some of the world’s best developers and billions of dollars in cash lying around either.
Here are my major problems with Gmail:
- Gmail breaks the browser Back button. To me, this is an absolute cardinal sin. Yes, I understand how difficult it is to make a functioning web application that obeys the Back button in a stateless environment like the web. But certainly Google can do better. I back up into blank, non-functioning pages at least two or three times a day, usually when following links from the Gmail module on my Google home page. And when Google isn’t breaking the Back button, they’re opening up new and unwanted tabs in my browser.
- Gmail breaks the Reload/Refresh button. Try opening an e-mail message, and then hitting your browser’s reload/refresh button. You get taken back to the list of e-mails. I get hung up on this several times a day too.
- The interface is very, very slow. I lose patience very easily with the “Loading” messages that pop up at the top of the screen — there are actually two different messages, one that appears in the top right and one that appears in the top left — and they’re up there a lot.
- No folders. Google assumes that we don’t care for the convention of filing our e-mail into different folders. Therefore Gmail does away with this metaphor altogether in favor of its own Label system, which I can’t seem to get used to. Couldn’t they at least give you the option of using folders, even if it’s not set by default?